Questions, answered plainly.
Engraved exactly as you type it. Ships within 2 business days. If we make a mistake, we remake it free. Engraved in El Paso, Texas.
Ordering
How do I order?
Pick a piece in the shop, type the names, dates and words on its product page, and check out there. Every personalized piece is bought on its own product page. Go to the shop.
How do I know how it will look before I buy?
The product page shows a live preview of your layout as you type. We engrave exactly what you type, without correcting or translating it, so check every name and date before you buy.
Where is it made?
Engraved in El Paso, Texas, on our own laser. Ships anywhere in the US by USPS.
Turnaround and shipping
How long until my order ships?
Ships within 2 business days of the order. Military and first-responder plaques ship within 3 business days. Business days are Monday to Friday.
Do El Paso and Las Cruces orders ship sooner?
Yes. Orders shipping to El Paso and Las Cruces-area ZIP codes (798, 799, 880) ship one business day sooner, free. That means within 1 business day of the order. Check a ZIP code.
Can I get it faster?
A next-business-day upgrade is available as an add-on on the product page in the shop. The price is shown there.
How much is shipping?
Shipping cost and Texas sales tax are calculated at checkout in the shop. Ships anywhere in the US by USPS.
Do you have a store in El Paso?
No. We work online only, and every order ships by USPS, including orders inside El Paso. We serve El Paso County, Texas and the Las Cruces, New Mexico area.
How do I track my order?
Use the link in your shipping email, or sign in to your shop account.
Engraving in Spanish
Can you engrave in Spanish, with accents and ñ?
Yes. We engrave the text exactly as you type it in the shop, with accents, ñ, ¿ and ¡.
Can one piece have English and Spanish?
Yes. Type each line in the language you want. The En Español collection in the shop gathers pieces worded in Spanish.
Can I email you in Spanish?
Yes. Write to customerservice@suncityengraving.com in Spanish or English and we answer in the same language.
Logos and photos
Do you engrave in color?
No. The laser engraves in one tone, not color: the color of the engraving comes from the material. Logos and photos engrave in that same single tone.
How does a photo look when it is engraved?
Like a drawing made of light and dark dots in one tone. A well-lit photo with the face toward the camera and a plain background comes out clearest.
What logo file do you need?
For a shop order, upload it on the product page. For a business quote, send it as PNG, JPG, SVG, PDF, AI or EPS, up to 5 MB. A vector file (SVG, AI, EPS or PDF) gives the cleanest edges.
Mistakes and remakes
What if the piece is wrong or arrives damaged?
We engrave exactly what you type, so please check spelling. Our mistakes and shipping damage are remade free (send a photo within 7 days). Errors in what you typed are remade at 50% off.
Where are your shipping and returns policies?
Both live in the shop, so they are always current: the shipping policy and the returns and remakes page.
Business and government orders
Can you invoice a business?
Business orders: pay by card at checkout or by invoice. W-9 available on request.
Do you work with government offices and schools?
Yes. We are SAM.gov registered (UEI DD36EL1L9KB7, CAGE 233V5).
How do I ask for a quote?
Send the item, the quantity and the date you need with the quote form. We reply by email from sales@suncityengraving.com.
Christmas 2026
When is the last day to order for Christmas?
Order by Monday, December 14 for Christmas delivery. With Priority shipping, order by Wednesday, December 16.
And business gifts for Christmas?
Order by Friday, December 11 and send your logo file by Monday, December 14.
About us
Are you part of a Sun City retirement community?
Not affiliated with Del Webb or any Sun City retirement community, or with Sun City Laser (El Paso med spa). “Sun City” is a nickname for El Paso.
Who runs Sun City Engraving & Awards?
Sun City Engraving & Awards is a DBA of EJR International LLC.
Didn’t find it? Email customerservice@suncityengraving.com. We answer during business hours: Monday–Friday 9 am–6 pm, Saturday 10 am–2 pm, closed Sunday (Mountain Time).Contact form